Your missions
As part of the Information Systems team, you’ll support the head of Application Support. You’ll be in charge of support, packaging and supervising applications and business processes.
Responsibilities include:
Support:
Providing functional support to users;Tracking and managing incidents and problems;Resolving incidents where possible, escalating them to appropriate team(s) if necessary;Tracking and managing acceptance testing with external customers;Participating in the definition and implementation of the team’s performance indicators. Preproduction:
Performing system tests (performance, robustness …);Defining and ensuring quality standards for applications to ensure effective support and supervision;Testing production implementations;Executing production deployments. Supervision:
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