ROLE OVERVIEW
We are seeking an experienced IT Operations Specialist to join our Credit Assessment and Decision technology team, working within a mature BizDevOps framework. This role is critical to ensuring the operational excellence, reliability, and performance of our Pega application portfolio in production environments.

KEY RESPOSIBILITIES
Operational Support & Monitoring
• Accept, analyze, and resolve support tickets for multiple Pega applications
• Perform monitoring of application performance, system health, and business processes
• Conduct proactive system health checks and preventive maintenance activities
• Manage incident response and coordinate with stakeholders during critical issues

Problem Management & Analysis
• Troubleshoot complex issues in pre-production and production environments
• Perform comprehensive root cause...