Dynamic Help Desk Support Specialist needed for an established Managed Service Provider in Toronto. Dive into complex IT issues while providing exceptional client support in a fully onsite role.
In this vital position, you will engage as a Tier 2 support expert, addressing technical problems across various client systems. Your background in Microsoft 365, alongside knowledge of network devices and cybersecurity, will ensure ongoing stability and security. You will implement automation where necessary to streamline operations and improve client experiences.
Key Responsibilities:
• Troubleshoot and resolve issues in client environments
• Manage Microsoft 365 configurations and user support
• Ensure proper functioning of network devices
• Document solutions and update ticketing systems
• Assist in client migrations and system upgrades
Requirements:
• 2+ years of experience in an IT support role
• Strong skills in Active Directory and networking
• Knowledge...