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Job Title: IT Generalist

Location: Colombia 100% remote

Work Schedule: 44 hours per week

Support center hours:

Monday–Friday: 8:30 AM – 8:00 PM ET

Saturday: 8:30 AM – 5:00 PM ET

Rotating shifts may apply.

Job Summary:

Solvo global is seeking an IT Generalist with strong networking and customer service skills. The ideal candidate will take ownership of customer issues from start to finish in dynamic environments, demonstrating excellent troubleshooting abilities and the capacity to explain technical concepts to non-technical users.

Key Responsibilities:

Manage users in a Windows Terminal Server environment (on-premise and hosted).

Support Fortinet Firewalls and network devices (WAN, LAN, VPN).

Remotely troubleshoot and resolve technical issues related to:

Local LAN