We are looking for an IT Delivery Analyst to join the technology team and ensure the effective, timely, and high-quality delivery of IT solutions.
This role acts as a bridge between technical teams, support areas, and business users, ensuring that applications, services, and technology deliverables meet functional, operational, and quality requirements.
Responsibilities
- Provide support for critical business applications, ensuring service continuity and operational stability.
- Participate in application testing activities and support releases to QA and production environments.
- Prepare and validate deployment components before production releases.
- Monitor applications, processes, and service workflows to proactively identify and resolve issues.
- Track, document, and analyze incidents and support tickets, generating operational metrics and reports.
- Ensure proper version control and timely delivery of technology components.
- Propose improve...