Shape client-centered IT experiences with Miller Thomson, a leading national law firm. As the IT Client Experience Manager, you will lead a dedicated team while focusing on exceptional service delivery.
This important leadership role involves driving a client-first culture among IT professionals and ensuring satisfaction at every client interaction. You will guide your team to establish high standards of courtesy and professionalism, openly receiving feedback, and actively working to exceed expectations. Working closely with lawyers and various staff members, you will foster an environment that prioritizes personal growth and continuous improvement.
Key Responsibilities:
• Champion exceptional client service across all interactions
• Lead a passionate team of IT professionals
• Foster a feedback-rich environment for continuous growth
• Design and conduct training on client service skills
• Build and maintain trusted relationships with stakeholders
Requirements:<...