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IT & CIM Support Technician

Company: Balfour

Location: Merida, London

Posted: June 03, 2026

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Position Details

Job Summary:


Technical and operational support for all manufacturing processes related to computer or automation equipment, in particular Servo and Engraving equipment.

Essential Functions:

  • Be an expert in the use of spell/cam software systems and in everything related to the spell/cam work cell equipment

  • Monitor, test and troubleshoot spell/cam automation cells (computers, peripherals, CNC machines and ergonomics)

  • Support and troubleshooting of spell/cam parameters for different styles

  • Test and confirm that changes to the work cell software were applied correctly

  • Install, maintain, troubleshoot and upgrade the hardware and software of the spell/cam cells, engraving servomechanisms and desktop devices

  • Support and maintenance to user requirements, including troubleshooting and operator IT training

  • Develop and maintain detailed documentation of the cell configuration as well as its securi...