Drive cloud SaaS implementation with your expertise as an IT Business Analyst in Regina, SK. We seek an experienced candidate to gather requirements and enhance customer service.
This position focuses on implementing a cloud SaaS solution for our contact center. You will utilize your significant IT project experience as a business analyst, documenting business requirements, and applying Agile and Waterfall methodologies. Strong communication skills are essential to succeed in this pivotal role.
Key Responsibilities:
• Gather and document business requirements effectively
• Apply Agile and Waterfall methodologies throughout projects
• Communicate with stakeholders to clarify needs
• Contribute to the implementation of contact center technology
• Document project deliverables per client standards
Requirements:
• Significant IT project experience as a business analyst
• Experience with contact center technology projects
• Knowledge of telephony, IVR, or CR...