Join Genesys as an IT Billing Support Engineer and enhance your technical skills while ensuring the reliability of our billing services. This remote position offers opportunities to troubleshoot, monitor, and resolve critical billing system issues across varied platforms.
In this key role, you will support Genesys' IT Billing Services by monitoring and resolving incidents within a complex SaaS billing ecosystem. You'll work closely with engineering and product teams, ensuring the integrity of our billing systems that service a diverse client base. Your analytical skills will play a vital part in investigating discrepancies and enhancing operational procedures.
Key Responsibilities:
• Provide operational support for billing platforms and integrations
• Participate in on-call rotations for 24x7 operational coverage
• Investigate and resolve billing incidents and data discrepancies
• Analyze logs and transaction data to identify root causes
• Collaborate with cross-fu...