Boost client success as an IT Systems Analyst II at VC3, based in Vancouver. This hybrid role addresses technical challenges and escalated requests to optimize business technologies.

In this full time position, you’ll handle complex technical issues and mentor lower-tier technical teams. Your insights will guide clients through technology utilization while ensuring effective solutions are delivered in a timely manner. This role necessitates a balance of direct client engagement and technical troubleshooting skills.

Key Responsibilities

• Manage escalated service requests for timely resolution
• Educate clients on technical standards and tools
• Troubleshoot customer applications and networking issues
• Execute administrative duties including resource management
• Initiate problem tickets for recurring issues

Requirements

• 5+ years of technical experience in systems support
• Proficiency in Act...