The IT Analyst - Helpdesk provides user support, addresses support tickets through a ticketing system, and assists the Level 1 support team.
Being a part of Kokku means being able to work with comittment to excelence. As a result, we put our talents and efforts on making games better. In addition, only at Kokku you will have the opportunity to work with great IPs and major studios like Activision, Guerrilla Games, Netflix, Warner Brothers and Treyarch, to name a few.
At Kokku we have a team of experts, working on every stage of game production. We strongly believe in pushing boundaries and creating remarkable experiences.
**As an IT Analyst - Helpdesk, you will**
- Provide support to users, addressing technical, operational, and administrative inquiries.
- Clarify technical doubts and provide guidance to ensure smooth operations.
- Maintain good internal and external communication, ensuring excellent customer service.
- Monitor the internal computing environment to...