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Issue Management and Fraud Prevention Manager

Company: Citi

Location: tlahuac, London

Posted: June 15, 2026

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Position Details

**Responsibilities**:
- Guards against intelligent, adaptive perpetrators of financial crime and manage strategic risk analytical projects for Citi Retail Services portfolios, including 3D Secure and Digital Wallets space.
- Develops and implements effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience.
- Proactively identifies fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions.
- Leverages customer data to build risk segmentation and mitigation strategies.
- Evaluates new tools and products that enhance risk detection and prevention.
- Act as primary interface with internal and external partners to evaluate new tools to build detection and analytical capabilities.
- Interacts with Policy, Operations, and other functional business partners to optimize business strategies.
- Ensures adherence to strict audit and contro...