Role Summary

Serves as the primary point of investigation for invoice disputes within the Order-to-Cash Resolution (OTC-R) organization. Responsible for gathering invoice, purchase order, contract, and service data across ERP systems (EBS/NSAP) and ServiceNow systems; identifying discrepancies; applying policy-based corrections; and communicating outcomes to customers and commercial stakeholders. Success in this role requires foundational financial knowledge, strong attention to detail, system fluency, and professional customer communication.

Key Responsibilities

• Pull invoice, PO, contract, pricing, and service data from ERP (EBS/NSAP) and ServiceNow systems.
• Compare and reconcile data across systems (e.g., contracts in CLM, freight terms, pricing tables) to identify discrepancies.
• Apply standard corrections within policy guidelines (credits, rebills, adjustments, or no-change determinations).
• Close cases accurately by docu...