Take the lead as the Director of Operations at IntouchCX, where your expertise in customer experience will shine. This role entails managing operational efficiency, team empowerment, and client satisfaction.
IntouchCX is on the lookout for a Director of Operations to enhance contact center performance. You will spearhead hiring, training, and the development of best practices while ensuring that service targets are met. This position centers around driving results through effective communication and collaboration with various departments, making it ideal for a seasoned leader.
Key Responsibilities:
• Drive quality and best practices across teams
• Manage staff planning and development initiatives
• Create strategies for growth and client satisfaction
• Lead performance optimization aligned with KPIs
• Maintain auditing processes for operational adherence
Requirements:
• Degree/diploma in Business
• 7-9 years of contact center leadership
• 5 years in cli...