**Job Summary**
This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams.
Responsible for maintains positive customer relationships, data analysis and reports.
Contributes to process improvements to ensure customer satisfaction and retention.
The main mission of the intern will be to develop and deploy a solution to replace customer units in case of complaints.
- Analyze the current process
- Define pros and cons
- Identify alternatives (cost, complexity, solution turn around time)
- Test and Deploy the chosen solution
**Responsibilities**
- Ensure a positive customer experience at all touchpoints
- Collaborate with cross-functional teams to facilitate efficient issue resolution
- Maintain relationship with Vendors and channel partners, ensuring collaboration and effective communication to meet customer needs.
- Maintain detailed record, support a...