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Internal Sales Supervisor

Company: MSC Cruises

Location: são paulo, London

Posted: June 06, 2026

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Position Details

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

The Internal Sales Supervisor is responsible for leading and developing a team of Personal Vacation Consultants, ensuring high productivity, sales performance, and service excellence. This role focuses on coaching, performance management, and aligning the team with business objectives to consistently reach sales targets while delivering great customer experience across all interactions.

Your Impact

  • Monitor team members’ phone calls and WhatsApp interactions daily to ensure compliance with standards of handling, productivity, quality requirements and sales objectives.
  • Provide ongoing guidance, support, and product knowledge to the team.
  • Coach, motivate, and develop team members to maximize sales results and customer satisfaction.
  • Assist the Sales Director in coordinating and executing special pro...