The successful candidate will contribute to and be responsible for supporting the sales and operations teams to ensure client satisfaction.

Job Summary

• Data entry of shipment in the software.
• Track & Trace shipment to ensure the well conduct of the operation.
• Work in tandem with the internal team members to ensure client satisfaction.
• Respond to customer enquiries, providing quick turnaround.
• Mediate with carriers to resolve any logistical issues.
• Prepare and provide daily tracing reports as required.
• Timely status information updates; documenting service performance and equipment tracking.
• Proactively communicate issues to the team.
• Confidently problem solve issues such as a missed pick-up, late delivery, damaged freight or incorrect billing.
• Verify both AP/AR rates are accurate in loads and manage exceptions with this ...