Responsibilities

• Provide technical support and analysis to business and IT stakeholders, ensuring timely resolution of incidents and service requests.
• Monitor, troubleshoot, and resolve issues related to infrastructure, applications, and enterprise services.
• Manage Active Directory, Microsoft 365/Exchange environments, and related technologies.
• Analyze incidents and problems, perform root‑cause analysis, and implement sustainable solutions.
• Participate in IT and business projects, supporting system implementations and enhancements.
• Identify opportunities for process improvements and contribute to operational‑efficiency initiatives.
• Maintain accurate documentation, including incident records, technical procedures, and system changes.
• Create and track metrics to support problem identification, capacity planning, and continuous improvement.
• Collaborate with internal teams, business stakeh...