Drive customer satisfaction in your role as an Onsite Laboratory Support professional at IntelliSource. Focus on service coordination, vendor communication, and customer support from Monday to Friday.
In this position, you will be the main point of contact for customers and third-party service providers. Utilizing exceptional customer service skills, you will manage service scheduling, assessments for repairs, and effective communication regarding service events. A background in bio-science or the pharmaceutical industry will be beneficial.
Key Responsibilities:
• Provide customer administrative support within the lab
• Schedule vendor services based on predefined cycles
• Create and manage service orders for repairs
• Communicate expectations and updates to customers
• Supervise service personnel on-site as needed
Requirements:
• Strong customer service experience required
• Ability to prioritize activities effectively
• Must thrive in fast-paced setti...