RQ00538 - Int. Application Support Specialist (M365 & SharePoint, Service Now) Hybrid - 3 days in office, City Hall

Skill set / Qualifications:

University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience

A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment

Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution

Proven experience performing incident triage, analysis, and resolution in a production environment

Hands‑on experience using

ITSM

tools (e.g.,

ServiceNow

or equivalent) to manage, track, and resolve support tickets

Strong working knowledge of SharePoint site administration, including: Permissions and access management (users, groups, inheritance); Site c...