Overview

The Insurance Representative, Service Experience, is accountable for delivering superior customer experience when assisting customers with general inquiries relating to products, billing, policy details and facilitating simple policy management changes while also providing self-serve digital navigation and insurance advice. The role applies to foundational insurance knowledge and billing expertise to deliver efficient, accurate, and customer-centric service, through multiple channels for home, auto and UBI products, supporting operational excellence and regulatory compliance in a digitally enabled environment. They are high-performing, customer-centric professionals who demonstrate empathy, transparency, and compliance with regulatory guidelines for fair treatment of customers.

The Opportunity

The Insurance Representative, Service Experience, is accountable for delivering superior customer experience when assisting customers wi...