Step into the role of Dispute Resolution Officer, where your expertise in insurance will shine in resolving client disputes. Be the trusted voice for fairness and transparency in client interactions.
You will take on the responsibilities of the ombudsperson within our property and casualty insurance framework, managing escalated issues with proficiency. Your role will involve investigating detailed client complaints and providing insightful recommendations that can enhance the overall organizational practices. Your problem-solving skills will significantly contribute to improving the client experience.
Key Responsibilities:
• Investigate customer complaints related to claims
• Provide fair and objective assessments of issues
• Analyze relevant documentation and internal policies
• Communicate findings clearly to stakeholders
• Partner with teams to navigate complex concerns
Requirements:
• 7+ years in property & casualty insurance
• Strong grasp of claims ...