**JOB DESCRIPTION**
Join our Institutional Service team and make a direct impact by ensuring that client concerns and regulatory requests are addressed with professionalism and care. You will play a key role in maintaining our commitment to transparency, quality service, and regulatory compliance.
As an Institutional Service Associate within our Institutional Service team, you will be responsible for receiving, evaluating, and addressing complaints and requests, as well as monitoring regulatory submissions. You will engage with clients and internal teams, prepare reports for senior leadership and regulators, and contribute to the continuous improvement of our service quality. This role offers the opportunity to work in a dynamic environment where your proactive approach and communication skills will be highly valued.
**Responsibilities**:
- Receive, evaluate, and address complaints and requests.
- Monitor and respond to requests submitted through the Central Bank system ...