Department: Sales. Reports to: Global Manager, Technical Sales Support. Location: Metal Business Unit. Pay Rule: Salary.

Job Summary

The Inside Sales Engineer serves as the primary support resource for the company’s customers, partners and sales team. Responsible for working collaboratively with the sales team as product advocate and technical advisor. Identifies and provides reliable solutions for all commercial and technical issues to ensure complete customer satisfaction.

Key Responsibilities

• Always represent the company in a professional manner.
• Manage and interpret both new and existing customer requirements – to understand, anticipate and practically meet their needs.
• Maintain expert level of product knowledge and applications.
• Provide pre‑sales technical expertise and product education to new and existing customers.
• Maintain accurate records of target accounts, opportunities, quotes, projects...