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Innovative People Operations Leader Driving Excellence in North America

Company: Edelman

Location: toronto, London

Posted: June 06, 2026

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Position Details

Elevate People Operations for U.S. and Canada with a focus on innovation. Drive excellent employee experiences, governance, and service delivery through strong leadership and AI integration.

As the People Operations Leader, you will manage core functions supporting roughly 2,500 employees, ensuring consistency and compliance across all processes. This role requires engagement with various stakeholders to promote scalable solutions while continuously enhancing employee lifecycle touchpoints and team training in new technologies.

Key Responsibilities: • Oversee People Operations service delivery across regions • Ensure seamless onboarding and other employee transitions • Collaborate on AI-driven process improvements • Monitor performance metrics for ongoing improvements • Lead Workday and ServiceNow operations with excellence

Requirements: • 10+ years in People Operations, ideally with shared services • 5 years leading service delivery teams • Hands-on experien...