Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk‑ins.
• You’ll ensure a warm, friendly and genuine welcome.
• The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly.
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

WHAT WE...