We are seeking an IT Support Specialist who can manage the full range of IT operations — from help desk support through advanced cloud infrastructure and system security. This role is ideal for a self‑driven professional capable of owning all IT functions across a multi‑site organization.

Responsibilities

• Serve as the first point of contact for technical support to staff across multiple U.S. sites.
• Troubleshoot issues related to hardware, software, Microsoft 365, VoIP, and network connectivity.
• Manage user onboarding/offboarding, permissions, and device setup.
• Track issues in the ticketing system and maintain timely resolution and documentation.
• Deploy, configure, and maintain endpoints using ManageEngine or similar RMM/MDM tools.
• Manage Microsoft 365 accounts, licenses, MFA, and security groups.
• Oversee routers, firewalls, and VPN connections to ensure network stability an...