Responsibilities
What your day will look like
IT Support
Participate as an integral part of our National Helpdesk team, offering information technology support across the organizationSetup and configure computer hardware, software, mobile devices and peripherals, addressing both routine and complex technical issuesAdministration of user accounts and related activitiesConduct onboarding and offboarding procedures for end users Provide technical support to resolve help requests from end users via telephone, email and chat in a professional and courteous mannerRecord, track and document the problem-solving process for helpdesk requests, including all actions taken to final resolutionTravel occasionally to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development, opportunity/project research, a...