• Manages and administers user accounts, email accounts, and system access permissions in line with company policies and security standards,

• Provides advanced first and second-level technical support for hardware, software, printer, network, and system-related issues,

• Installs, configures, monitors, and maintains computers, printers, IP phones, servers, and other IT infrastructure equipment,

• Proactively monitors IT systems, identifies potential risks, and escalates critical issues to the IT Supervisor/Manager when necessary,

• Supports, maintains, and troubleshoots hotel applications, PMS systems, POS systems, office software, and operational platforms,

• Acts as a key point of contact for employees regarding day-to-day IT issues and ensures timely resolution of technical problems,

• Maintains accurate IT inventory, asset management records, and system documentation,

• Coordinates IT maintenance activities and ...