Key Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, operating system, and network-related issues.
• Perform IMAC (Install, Move, Add, Change) activities for end-user devices.
• Configure, deploy, image, and maintain Windows-based systems.
• Install, upgrade, and support business applications and productivity tools.
• Manage user accounts, passwords, and access permissions.
• Support Microsoft 365, Outlook, Teams, and related collaboration tools.
• Diagnose and resolve connectivity issues involving LAN, Wi-Fi, VPN, and printers.
• Coordinate hardware repairs, replacements, and warranty services with vendors.
• Document incidents, service requests, and resolutions within the ticketing system.
• Ensure compliance with company IT policies, security standards, and asset management procedures.