Description Key Responsibilities
• Provide Tier 1 and Tier 2 support for end users across voice, data, applications, and desktop systems
• Troubleshoot and resolve hardware, software, and network-related issues both remotely and onsite
• Support and administer Windows Server environments and Active Directory
• Manage and maintain Microsoft 365 (O365) including Exchange, SharePoint, OneDrive, and MFA
• Configure, deploy, and support Windows 10/11 workstations and peripherals
• Support and troubleshoot LAN/WAN connectivity, VOIP systems, and network devices
• Monitor and manage system backups, disaster recovery processes, and infrastructure performance
• Lead and participate in IT projects, including site setups, upgrades, and deployments
• Evaluate hardware/software needs and recommend solutions aligned with business requirements
• Collaborate with vendors, procurement, and internal teams on technology solutions and services
• Maintain accurate documenta...