Lead customer experiences as the Customer Operations Leader at Indigo. Ensure top-tier service and omni sales results while coaching your team and managing store operations.
As the Customer Operations Leader, you will guide Customer Experience Representatives in delivering exceptional service. This influential role emphasizes omni sales and enhances customer satisfaction by supporting strategic goals, managing inventory, and advocating for customer needs. You will empower your team, driving employee engagement and growth while adhering to health and safety standards.
Key Responsibilities:
• Coach CERs in excellent customer service delivery
• Manage omni sales program execution and technology use
• Advocate for customers in decision-making processes
• Identify and resolve service improvement opportunities
• Support marketing, community events, and inventory processes
Requirements:
• 1-2 years in customer service or operations
• Proven leadership experience<...