Join MCI's remote team as an Inbound Sales and Service Representative. Blend sales skills with top-notch customer support, driving satisfaction across various industries.
MCI is a fast-growing company focused on delivering exceptional customer experiences. In this role, you'll support sales programs while addressing inbound customer inquiries and assisting with back-office operations. Your influence will impact customer experiences directly, allowing you to foster lasting relationships while working from home.
Key Responsibilities:
• Handle inbound customer calls with efficiency
• Recommend suitable products based on customer needs
• Resolve issues and escalate when necessary
• Maintain accurate records of customer interactions
• Collaborate with departments for effective solutions
Requirements:
• 18+ years old with a high school diploma or equivalent
• Strong communication skills, both written and verbal
• Ability to type at least 20 words per minute