What You’ll Do

• Own and deliver live virtual and on-site software training for SpaSoft customers across multiple time zones
• Lead application consultation and system configuration, guiding customers through best practices aligned with their operational needs
• Provide hands‑on go‑live support, ensuring a smooth transition and confident system adoption (including extended hours when required)
• Review customer documentation and perform pre‑implementation setup and data validation
• Design, document, and educate customers on custom workflows, operational procedures, and system optimization
• Create and maintain enablement content including LMS courses, knowledge base articles, help documentation, and internal playbooks
• Continuously evaluate and improve training materials based on customer feedback and product evolution
• Stay current on new features, modules, integrations, and platform updates in a SaaS environment