If you are an empathetic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

In this role, you will be in charge of understanding and identifying customer needs. You will listen, respond, and mediate between international travelers and accommodation suppliers from all over the world, always ensuring a high level of customer service.

Job Responsibilities

• Customer Mediation: Listen, respond, and mediate between international travelers and global accommodation partners to ensure seamless service.
• Inquiry Handling: Clarify inquiries about services, payments, and technical requirements via email and phone.
• Information Management: Provide accurate information by following established guidelines and company processes.
• System Usage: Effectively use internal platforms and CRM systems to log and manage customer interactions.