Lead the way in IT incident resolution with iA Financial Group as an Incident & Problem Coordinator. Your role is essential for stabilizing IT services and minimizing recurring issues.
In this essential role, you will coordinate major IT incidents while enhancing ITSM practices through skilled problem management. You are responsible for effective crisis communication and executing post-incident actionable initiatives. Your leadership will be key to fostering improvements in service stability.
Key Responsibilities:
• Oversee major IT incident management processes
• Lead and mobilize incident response teams effectively
• Ensure clear communication across operational and management levels
• Manage problem resolutions and root cause analysis
• Convert incident findings into actionable improvements
Requirements:
• At least 5 years of experience with major incidents
• A decade of IT experience
• Fluent in both French and English
• Strong problem-solving an...