Job Title and Location

ITC Collections & Dispute Management Team Lead, located in Zug, Switzerland.

Key Responsibilities

• Own strategic management of customer collections and open receivables for complex and high‑value accounts through proactive engagement, negotiation, and advanced dispute resolution techniques.
• Influence and drive desired customer payment behavior to optimize cash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.
• Lead performance management of collection KPIs against Service Level Agreements (SLAs), identifying gaps and driving corrective actions.
• Perform advanced accounts receivable forecasting, trend analysis, and root‑cause analysis to anticipate risks and enable proactive portfolio management.
• Provide senior‑level oversight and decision making on sales order releasing activities within defined authority limits, escalating risks as appropriate.
• Own end‑to‑end disput...