Join the CGL IT team as a Technical Support Analyst in a hybrid role that combines desktop, mobile, and network support. Your expertise in troubleshooting and problem-solving will be invaluable in enhancing employee technology experiences.
This temporary full-time position focuses on providing advanced second-level support for complex technical issues. You will analyze incidents, document solutions, and mentor junior analysts, ensuring team collaboration and knowledge sharing. Your ability to work independently and drive efficiency will be key in supporting various tech environments, from desktop tools to enterprise applications.
Key Responsibilities:
• Respond to Tier 2 problem tickets and service requests
• Diagnose technical problems across various platforms
• Create and maintain knowledge articles for issues
• Monitor server alerts and take preventive actions
• Support and mentor junior technical staff
Requirements:
• 4-6 years of technical support experi...