Step into a pivotal role at Fidelity as a Manager – Service Enhancement, where you will shape customer service delivery in a hybrid work model. Focus on leading Agile teams and driving digital solutions.
As a Service Enhancement Manager, you will play a crucial role in overseeing Fidelity’s Client Services strategy. You will collaborate across departments, manage projects, and coach teams to enhance service delivery. This position requires an innovative approach to problem-solving and a strong commitment to continuous improvement in service experiences.
Key Responsibilities:
• Lead client service innovations to enhance customer experiences
• Manage the portfolio of Client Services projects
• Coach and mentor Agile teams to ensure productivity
• Deliver strategic presentations to executives
• Facilitate change management plans for teams
Requirements:
• 5–7 years in the financial services sector
• 1–3 years in Agile management roles
• Demonstrated leaders...