Join Cognizant as a Hybrid Deskside Support Engineer in Calgary, Alberta with advanced IT support skills. Bring your expertise in network troubleshooting and customer service to enhance user experiences.
Cognizant is looking for an experienced Deskside Support Engineer with 7-8 years in IT. Ideal candidates will excel in desktop support, network diagnostics, and managing user computing needs in a dynamic environment. You will provide quality support and ensure high customer satisfaction while working with both internal resources.
Key Responsibilities:
• Deliver support for desktops, laptops, and mobile devices
• Diagnose LAN/WAN/VPN connectivity issues
• Install and configure hardware/software across systems
• Manage user accounts through Active Directory
• Support OS imaging and software deployment tasks
Requirements:
• 7-8 years experience in IT support
• Proficient in Windows, Mac OS, and network security
• Familiarity with remote support tools and t...