Become the go-to expert for product inquiries at our hybrid Customer Service Specialist position. Provide guidance and reassurance to customers while resolving their issues effectively.

We are looking for an experienced Customer Service Specialist to join our hybrid team in Lachine, QC. In this role, you will communicate with customers across multiple channels, offering expert product knowledge and support. Your problem-solving skills will be crucial in diagnosing issues and guiding customers through solutions.

Key Responsibilities:

• Provide expertise on products and resources for customers
• Propose alternative products to enhance order value
• Respond swiftly to customer inquiries via various channels
• Resolve issues by diagnosing and researching solutions
• Maintain accurate customer records for personalized service

Requirements:

• College degree or equivalent experience
• 3 to 5 years in ...