Role Summary

The Last Mile Hub Leader is responsible for managing and optimizing hub and delivery operations across a defined region.

The role has two distinct but linked scopes of responsibility: On-the-road (regional last-mile partner management through a team of Last Mile Supervisors) and Under-the-roof (hub-based sorting, XL/L2L handling, X-dock, DSP sorting/loading and dispatch). This is a hands-on operational role reporting to the Head of Last Mile, focused on tactical execution, operational stability, and continuous improvement.

Key Responsibilities

Scope 1 — On the Road (Regional delivery operations Management)

• Manage last-mile delivery performance across the region via a team of Last Mile Supervisors who directly oversee Delivery Service Providers (DSPs) and field operations.

• Set regional delivery KPIs (on-time delivery, first-attempt success, failure rates), rev...