HRIS Technical Support Specialist

Function: People Location:

Lisbon, 11, PT

Work Arrangement: Remote

IMPORTANT - please submit your CV in English, thank you!

Role Summary:

Provide technical support for HR technology solutions including SAP SuccessFactors, ServiceNow HRSD, and HR integrations. The role supports low to moderate complexity incidents and requests, troubleshooting, user support, and system administration activities to ensure stable and efficient HR operations.

Key Responsibilities

Provide technical Level 1–2 support for HR systems, integrations, and HR service management tools.

Investigate and resolve low to moderate complexity issues related to HR workflows, roles and permissions, interfaces, and employee data.

Monitor SLAs and KPIs for HR Technology and Projects, analyze case drivers, root causes and system defects, facilitate operational prioritizatio...