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Hr Partner, Customer Care

Company: Flowserve, S. de R.L. de C.V. (Mexico)

Location: santiago de querétaro, London

Posted: June 07, 2026

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Position Details

Role Summary

The HR Generalist will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit. Hybrid role: 3 days in office/2 days work from home.

Responsibilities
  • Respond to customer requests, (calls, chats, tickets) and provide guidance to associates and managers
  • Consistently execute HR processes, using case management, chat, and telephony
  • Provide guidance to associates and managers on self-service transactions and navigating the HR portal
  • Research solutions to HR customer inquiries and elevate as needed
  • Understand and be able to communicate HR policies, processes, and procedures
  • Adhering to Flowserve’s safety, integrity, and code of conduct policies
  • Other duties as required and assigned by manager
Requirements
  • Bachelor’s degree in busi...