How You’ll Make an Impact:  

Operational Leadership

• Lead daily operations across accommodations, restaurant, pub, and event center. Direct and support department managers and supervisors; ensure alignment, accountability, and performance.
• Maintain consistent service standards, operating procedures, and guest experience across all business units.
• Provide on-site leadership during scheduled rotation and structured oversight when off-site.

Staff Management & Culture

• Supervise department managers responsible for front desk, housekeeping, food & beverage, maintenance, and operational support.
• Conduct performance check-ins, coaching, and problem-solving with managers and staff.
• Lead workforce planning, scheduling oversight, and labour optimization.
• Support recruitment, onboarding, and retention in colla...