Key Responsibilities: Service

Customer ( Patients & families)

To be the single point of contact for all the services needed by the VIP patient and there relative.

Ensure comfortable stay of the VIP patients through effective delivery of services in coordination of the other departments within the hospital.

Key Responsibilities: Operations (Core area)

Pre Arrival of the VIP patients

Gather information pertaining to the likes, dislikes, traits of the VIP patients. E.g.- Food habits, Allergens from previous visits

Make necessary arrangements according to the information gathered.

Coordinate with the other services of the hospital like Room preparedness, Services alignment, pantry set up before VIP patients arrival.

Pre place VIP amenities.

On Arrival

Introduce self to Patient and the family at appropriate time.

Familiarize the room to the VIP patient/...