JOB SUMMARY:
The Helpdesk Technician is a highly motivated individual with a passion for providing exceptional support to end-users and a team of technology professionals. This position should be able to excel in managing multiple tasks simultaneously and thrive in a fast-paced IT environment. As the linchpin of our IT department, the Helpdesk Technician will be the primary point of contact for our staff, service providers, contractors, and other stakeholders, ensuring that every interaction is handled with the highest level of professionalism and efficiency.

DUTIES/RESPONSIBILITIES (*ESSENTIAL DUTIES):

+ Technical Support 

+ Respond promptly and professionally to incoming help desk requests via phone, email, or ticketing system.*

+ Troubleshoot hardware, software, and peripheral issues; escalate complex problems to higher-level support as needed. *

+ Install, configure, and maintain laptops, printers, A/V, and other IT equipmen...