Skill Set: Helpdesk Support Technician Level 1

Days per week: 5 days per week

Language: Hindi & English

Location: Hyderabad, India

Contract: B2B/Freelance

Roll Type: FTE

Key Responsibilities:

1) Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)

2) Provisioning and deprovisioning of corporate devices (laptops, phones)

3) Replace broken devices with temporary devices in accordance with Ericsson’s processes

4) Provide technical guidance to end users for day-to-day IT issues within the office environment

5) Coordinate with L2 teams when troubleshooting (examples L2 end user computing team, EMM).

Office IT Infrastructure Support

1) Perform on office infra basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, ...