Posted Thursday, June 4, 2026 at 4:00 AM

What you’ll do…

• Serve as the initial point of contact for IT support inquiries via phone, email, and chat
• Troubleshoot and resolve issues related to hardware, software, Office 365, and basic Azure services
• Assist with user account creation, access management, password resets, and account lockouts.
• Support endpoint protection tools (Microsoft Defender) and mobile device management (Intune)
• Prepare and configure IT equipment for new employees and support onboarding activities
• Provide basic network support, including Wi Fi, VPN, shared drives, and printer connectivity.
• Document all support activities in accordance with ITIL aligned processes
• Escalate issues to senior team members or vendors as required

What you’ll bring…

• Diploma in Information Technology, Computer Science, or a related field
• 2...