At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
We are looking for a Help Desk Analyst with advanced English to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. It is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry!
Main Activities:
- Provide first level contact and convey resolutions to customer issues.
- Walk customers through problem solving process.
- Ensure proper recording, documentation and closure.
- Recommended procedure modifications or improvement...